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Operations

Platform status

Status overview for the HDL Commerce platform. All infrastructure is hosted and monitored around the clock in Sweden.

All systems operational
No ongoing incidents
Updated July 16, 2026
24/7 monitoring
Uptime — target level
99.3%
Support response time · weekdays
4h
Monitoring
24/7

Components

Storefront & checkoutCustomer stores
Operational
Admin & APIREST & GraphQL
Operational
PaymentsKlarna, Swish, cards
Operational
Shipping & deliveryPostNord, DHL and more
Operational
Search & PIMCatalog & product data
Operational
Webhooks & eventsReal-time events
Operational

Each bar = one day · 90 days of history