Terms & Conditions

01 The service

HDL Commerce provides a composable e-commerce platform as software as a service (SaaS), including catalog, PIM, order and customer management, checkout, APIs, and hosting and maintenance. The scope depends on the selected plan (Light or Enterprise) as set out in your order confirmation.

02 Subscription & term

The service is delivered as a recurring subscription. The contract term is stated in the order confirmation — the standard is 36 months, with shorter terms available at an adjusted monthly price. Unless terminated, the agreement renews in 12-month increments.

• Any setup fee is invoiced when the agreement commences.
• You can upgrade between plans at any time without re-migration.

03 Pricing & payment

Prices are stated in Swedish kronor excluding VAT and are set out on the pricing page and in your order confirmation. The license is invoiced monthly in advance unless otherwise agreed. Payment terms are 30 days net. Late payments accrue interest in accordance with the Swedish Interest Act.

We charge no fees per order or on your revenue — the price is fixed and predictable.

04 Operations, SLA & support

We host, monitor and update the platform on infrastructure within the EU/EEA. We strive for an availability of 99.3% per month, excluding planned maintenance announced in advance. Higher availability levels can be agreed separately as an extended SLA. Current operational status is shown on the status page.

• Light — Swedish-language support during office hours, shared infrastructure.
• Enterprise — priority support, defined SLA and dedicated infrastructure.

05 Data & ownership

You own your data. We process it only to deliver the service, in accordance with our privacy policy and the associated data processing agreement. You can export your data at any time via open APIs — there is no lock-in. At the end of the agreement we help you export your data and then delete it as agreed.

06 Customer responsibilities

You are responsible for the content of your store, for complying with applicable legislation (e.g. consumer protection and marketing rules) and for managing login credentials and permissions securely.

07 Limitation of liability

The service is delivered with normal professional care. To the extent permitted by law, HDL Commerce’s liability is limited to the fees you have paid during the preceding twelve months. We are not liable for indirect damages such as loss of profit, or for data loss caused by factors beyond our control. Nothing in these terms limits liability in cases of intent or gross negligence.

08 Termination

Notice of termination must be given in writing no later than three months before the end of the contract term. In the event of a material breach that is not remedied within 30 days of written notice, either party may terminate the agreement with immediate effect. The agreement is governed by Swedish law and disputes are settled by the Swedish general courts, with Helsingborg District Court as the court of first instance.